Web hosting is a service that allows you to store your website’s files on a server, making your site accessible on the internet. You need hosting to ensure your website is available for visitors. Think of it like renting your own little space on the internet to house your website.

Web hosting provides the space for your website, while domain registration secures your website’s address (e.g., www.example.com).

Think of web hosting the land and house of your website and the domain the address on the internet telling your visitors how to find your website.

Consider factors like traffic, storage needs, use case and requirements, and budget. For personal or small business websites, our Basic and Business plans are perfectly suited. If in doubt, get in touch with us for a chat to work out the best option for your needs!

Uptime is the percentage of time your website is accessible. High uptime (99.9% or better) ensures your site is reliable and always available to visitors no matter when they access your website.

We guarantee 99.9% uptime within a calendar month. Our wild guarantee to you is that if we can’t meet this promise we’ll credit the cost of the entire month’s hosting back to you as our way of saying sorry*

*Conditions Apply

Our plans vary depending on your requirements and are scalable to grow as your website demands and business grows.  Our Basic plan has 1GB of space which is more than enough for most “virtual business card” informational sites and scale up to 25GB with our Platinum plan for media intensive sites. Need more? Get in touch for a tailored solution.

Absolutely! Every plan we offer includes a free SSL Certificate powered by Let’s Encrypt to secure your site that automatically renews. An SSL certificate is an essential component of any website, especially for businesses that want to build trust, ensure security, and improve their search engine rankings. 

We sure do! Our Business and Platinum plans include our Web Management subscription service to keep your web data safe from loss or disaster. Backups are performed daily, weekly and monthly – additional custom schedules can be included based upon requirement.

At this time we don’t offer email hosting unfortunately. However we can absolutely assist with DNS configurations to point your domain and email traffic to our host. (Included as part of the migration service when you sign up)

Yes, services like Google Workspace and Microsoft 365 are compatible to use with our hosting.

All of our hosting plans already automatically include WordPress as part of the set up process!

Yep! Our Business and Platinum plans are perfectly suited for e-commerce sites and services such as shopping carts, SSL and payment gateway integrations.

Yes, we provide user-friendly administrative control of your site via cPanel.

Both options are available. If you’re tech savvy enough you can absolutely manage your site via cPanel (common use cases are DNS entries via Zone Manager). Our support is always available to assist with common administrative assistance where required.

Managed hosting services via our Web Management subscription are also available for full end-to-end management of your site to keep your site in optimal condition via reporting, monitoring, patching and backups.

Yes! All plans include free migration and configuration to get your site up and running as fast as possible* 

*Conditions Apply. Contact us to discuss your requirements.

You’ll receive a notification and we’ll work with you to either resolve the issue to comply with your plan or assist you the transition to a plan that meets your growing needs.

No, we don’t charge any sign up or set up fees. In rare cases where the migration of an existing site is super complex we’ll discuss with you the options for a solution that works for you.

For convenience our plans are paid online via credit/debit card. To make it easy for you our plans are billed annually and automatically renew to ensure no disruption to your website – you’ll receive a notification prior to this.

There are no hidden fees or additional costs for our plans. Increasing prices are a last resort for us and something we never want to do without a significant value uplift for our clients meriting the increase in cost.

If price increases do happen, you won’t be affected until your renewal happens and we’ll give you plenty of notice beforehand to discuss the options with you.

Unfortunately at this time we are not providing or hosting domain registration. We can absolutely assist you with this, contact us for more info.

Update your domain’s DNS settings to point to our name servers. Contact our Support for assistance with this.

Yes, DNS management is included with all hosting plans.

Yes, you can create and manage subdomains easily. Common examples are blog.domain.com.au or shop.domain.com.au.

Yes, our data centers are purely in Australia to ensure faster speeds and better performance for local visitors.

Contact our Support to discuss your plan options. Upgrading your plan is easy and can be done at any time maintaining your renewal period (you will only have to pay the pro-rata amount for the time left in your 12 month plan).

Downgrading a plan can be performed at the time of renewal, our Support team can assist you with this.

We’ll be super sad to see you go! If you really have to though, you can cancel anytime by contacting our support and be refunded the remainder in months on your plan rounded up to the next month (i.e. if your plan renewed January 1st and you cancelled middle of June, you would be refunded for July to December)