Privacy Policy

Last Updated April 16, 2024

This privacy policy for Solve My IT (‘we’, ‘us’, ‘our’), describes how and why we might collect, store, use and/or share (‘process’) your information when you use our services (‘Services’), such as when you;

• Visit our website at https://www.solvemyit.com.au, or any website of ours that links to this privacy policy
• Engage with us in other related ways, including any sales, marketing, or consulting services

Reading this privacy policy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at support@solvemyit.com.au.

1.    What information do we collect?

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features that you use. The personal information that we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Mailing address
• Usernames
• Passwords
• Contact Preferences
• Contact or authentication data
• Billing addresses
• Debit/credit card numbers

Payment Data

We may collect data necessary to process your payment for services rendered, such as your payment card details and the security code associated with your payment details, including any other billing information necessary to process a payment transaction.

All payment data is stored by our processing payment gateway, Stripe. You may find their privacy notice link here: https://stripe.com/au/privacy

2.    How do we process your information?

We process your information to provide, improve and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also use your information for other purposes with your consent.

We process your personal information for a variety of purposes, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send details about our products and services, changes to our terms and conditions and other similar information.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes with your consent. You can opt out of our marketing emails at any time by emailing our support team, support@solvemyit.com.au.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To bill and charge users for services rendered via invoicing. We may process your information to generate and administer invoices for Services engaged by the user.

3.    When and with whom do we share your personal information?

We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties’) who perform services for us or on our behalf and require access to such information to carry out that work. This will only be in specific circumstances and your data will be kept confidential and secure.

The categories of third parties that we may engage with are as follows:

• Payment Processors
• Website Hosting Service Providers
• Data Storage Service Providers

4.    Do we use cookies and other tracking technologies?

We may use cookies and other similar tracking technologies to access or store information. Specific Information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy, https://www.solvemyit.com.au/cookie-policy.

5.    How long do we keep your information?

We will only keep your personal information for as long as necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting and other legal requirements). No purpose in this notice will require us keeping your personal information for longer than six (6) months past the termination of the user’s account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6.    How do we keep your information safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Although we guarantee to do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment on trusted devices under your control.

7.    Do we collect information from minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are parent or guardian of such a minor and consent to such minor dependents use of the Services.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at support@solvemyit.com.au.

8.    What are your privacy rights?

If you would at any time like to review or change the information in your account, you can:

• Log in to your account settings and update your user account details
• Contact us and request the necessary changes via emailing support@solvemyit.com.au

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations or enforce our legal terms and/or comply with applicable legal requirements.

Withdrawing your consent

If we are relying on your consent to process your personal information, which may be express and/or implied consent, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting Solve My IT via emailing our support team at support@solvemyit.com.au.

Opting out of marketing and promotional communications

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send or by contacting our support team via emailing support@solvemyit.com.au.

You will be removed from the relevant marketing lists, however, we may still communicate with you to send you service related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Cookies and similar technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Policy: https://www.solvemyit.com.au/cookie-policy.

If you have questions or comments about your privacy rights, you may email us at support@solvemyit.com.au

9.    Do I have any other specific privacy rights?

We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 (Privacy Act).

This privacy policy satisfies the notice requirements in the Privacy Act, in particular, what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfill their application purpose, it may affect our ability to provide our Services, in particular:

• Securely host and manage your website
• Offer you the services and design required
• Respond to or help with your requests
• Effectively provide IT Support and other IT Managed services whether it is via remote access or onsite
• Manage your account with us
• Confirm your identity and keep your account secure and protected

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us via emailing our support team at support@solvemyit.com.au.

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner.

10.                      PCI Compliance and Third-Party Processors

Solve My IT is committed to maintaining the security of cardholder data and complies with the Payment Card Industry Data Security Standard (PCI DSS). We ensure that all credit card transactions processed through our website are handled with the utmost security and care and meet all PCI DSS requirements.

When processing credit card transactions, we use a third-party payment processor who are fully compliant with PCI DSS. Our contracts with these processors require them to maintain all applicable PCI DSS requirements for our customers’ cardholder data.

Third-Pary Processor Compliance:

• Our third-party processor is responsible for the security of cardholder data they process on our behalf.
• We engage in due diligence to ensure that our processors are PCI DSS compliant.
• We require our processors to provide us with current evidence of their compliance status.
• We monitor our processors’ compliance status on a regular basis.

By using our services, you consent to the processing of your credit card information by these third-party processors in accordance with their privacy policies and terms.

11.                      Do we make updates to this policy?

We may review and update this policy periodically when required. The updated version will be indicated by an updated ‘Revised’ date at the beginning of this policy and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

12.                      How can you contact us about this policy?

If you have any questions, concerns, or comments about the content within this policy, you may email us at support@solvemyit.com.au and we will respond as soon as possible.

Online contact form: https://www.solvemyit.com.au/contact-us

Post:     Solve My IT
PO Box 100
Taylors Lakes
VIC, 3038