Our IT support and managed services are designed to provide reliable solutions for all your technology needs, whether you are a home user or a growing business.
From on-site assistance to remote support, we are here to keep your devices, systems, and network running smoothly, securely, and efficiently.
Whether you need assistance with a single device or ongoing support for your business, our flexible IT support options give you peace of mind and the technical expertise you can rely on. Get in touch to discover more!
How to book a call for IT support
Send an email to our Support Team with the details of your issue, your contact information and any relevant screenshots and/or pictures. We will assess and respond as soon as possible with the next steps
Call 1300 409 922 to speak to someone, we’ll discuss your requirements and if we can help based on availability either arrange to assist you immediately remotely, or schedule a time to visit you onsite to resolve the issue.
Go to contact page and select the Support tab, fill out the form and click submit. We’ll respond as soon as possible with next steps and assist to resolve your issue.
Are you an existing client? Log into the support portal to view existing requests or submit a ticket
Remote and Onsite Support
Get expert help wherever you need it—whether remotely or with on-site visits, we ensure reliable, efficient support.
Flexible, No-Lock-In Contracts
Get support whenever you need it without the need for being locked into any contracts or agreements.
Prepaid Credits
Avoid being caught out with unexpected IT costs when something goes wrong, set aside a prepaid hours for when you need it the most.
Satisfaction Guarantee
Peace of mind knowing that if we are unable to resolve the issue, there’s no charge (conditions apply).
Device Setup
Installation and configuration support for a wide range of devices, including laptops, mobile phones, printers, and more.
Windows Troubleshooting
Specialised troubleshooting and secure network setups for reliable and safe operations.
Hard Drive, Email and Network Setup
Efficient setup of essential systems to keep you connected and organised.
Application & Program Installation
Assistance with installing software, configuring apps, and optimising program settings.
Hardware & Network Upgrades
Ensure your equipment is up-to-date and capable of handling your demands with the latest hardware and network enhancements.
PC Tune Up & Maintenance
Prevent issues before they arise with regular system check-ups and updates.
Data Backup & Recovery
Protect your critical data with secure backups and, if needed, reliable data recovery.
Virus Protection & Removal
Keep your devices safe with the latest antivirus solutions and effective malware removal.
IT Tech Support
Remote or Onsite
Subsequent time billed in 30 minute increments
If we can't resolve your issue then there is no charge (conditions apply)
Weekend's or public holidays are billed at $110 per hour, one hour minimum with subsequent time billed in 30 minute increments
A $30 non-refundable call out fee applies for all onsite visits
Prepaid Credits
Flexible and scalable packages where you can buy a set number of credits to be used for any of our IT Support suite detailed above. Receive a discount buying in bulk over the standard casual hourly rate.
Allocated hours are used in real time and rounded up in 15 minute increments (where reasonable.)
All prices are excluding GST.
Bronze | Silver | Gold | 10 Hours | 20 Hours | 30 Hours |
|---|---|---|
$500 | $1050 | $1600 |
Save $100 | Save $150 | Save $200 |
- Streamlined IT Operations
- Predictable Monthly Budgeting
- Comprehensive, All-Inclusive Service
- Scalable Solutions for Growing Businesses
- No Lock-In Contracts
We provide both onsite and remote support for hardware, software, networking, and data backup and recovery. Hard drive with thousands of family pictures suddenly stopped working – unless some catastrophic has gone wrong we can usually retrieve these and transfer them to a new computer for you.
Application and PC Install and tune up services are available to keep your PC/laptop running in the best condition possible.
Virus protection, detection and malware removal is a frequent service of ours. Your laptop running really slow and keeps receiving random pop ups to various websites? You may have a virus – we’ll scan, clean and remove all traces of viruses and malware from your system.
Remote support allows us to resolve issues quickly over the internet, while onsite support involves a technician visiting your location for hardware-related or complex issues.
You can reach us via phone, email, or our online ticketing system.
Existing clients under our managed services can also view existing requests and submit new tickets via the client portal.
Our standard support hours are:
- Monday to Friday – 9am to 5:30pm
- Saturday to Sunday – 10:30am to 3:00pm
Emergency and after-hours support are available at additional rates. Contact us for more information.
This could be due to low disk space, too many background programs, malware, or outdated hardware. We can diagnose the specific cause and recommend a solution.
Common causes include network outages, misconfigured settings, or faulty equipment. We’ll guide you through checking your router, restarting your devices, or running diagnostics.
Check that it’s powered on, connected, and not showing error lights. If remote troubleshooting doesn’t work, we can provide onsite assistance.
Resolution times vary depending on the complexity of the issue. Generally we’re able to resolve most issues within the first hour. If your issue will take longer than this we’ll usually know pretty quickly and be able to discuss the options and solutions with you.
Yes, onsite support is by appointment to ensure availability. In emergencies, we aim to dispatch a technician as soon as possible at an additional charge.
We use secure remote access tools to connect to your computer. Once connected, we can troubleshoot, repair, or guide you through solutions.
Yes, we use encrypted connections and only access your system with your permission. You can monitor the session at all times.
Our on-demand tech support fees are billed at $60 per hour with a minimum of 1 hour billed for all support. Further time is billed in 30 minute increments.
i.e. if it took an hour and a half to resolve you’re issue, it will cost you $90.
If you prefer that we come onsite to you during our standard support hours, or the nature of your issue requires us to be onsite to resolve, a non-refundable $30 call out fee applies.
Yes! We’re proud to be able to offer two options.
1. Purchase prepaid credits to use for IT support when you need it the most. These credits will be valid for 12 months from date of purchase
2. Small Businesses requiring the support of a full IT team, but not cost associated can enter into an agreement for Managed IT Services. This all-inclusive service for a fixed monthly fee will take care of your support, licensing and IT operations.
Contact our support team to discuss each option and what may be best for you.
We accept payment payment via the following methods.
All payments must be made immediately following the resolution of your issue.
Remote
- Credit Card/Debit Card via our online payment portal
Onsite
- Cash
- Credit/Debit Card via Eftpos
Install a reliable antivirus program, keep your system updated, avoid suspicious links, and regularly back up your data. If you suspect that your device may have a virus, please contact us to discuss the options.
Keep software updated, run antivirus scans, clean your device physically, and ensure backups are running properly. We can assist with all of this – contact us to discuss.
Use automatic cloud backups, external hard drives, and implement a data recovery plan. We can help set this up for you.