Acceptable Use Policy

Last Updated April 16, 2024

This Acceptable Use Policy (‘Policy’) is part of our Terms and Conditions (‘Legal Terms’) and should therefore be read alongside our main Legal Terms: https://www.solvemyit.com.au/terms-and-conditions. If you do not agree with these Legal Terms, please refrain from using our Services. Your continued use of our Services implies acceptance of these Legal Terms.

Please carefully review this Policy which applies to any and all:

• Uses of our Services (as defined in ‘Legal Terms’)
• Forms, materials, consent tools, comments, post, and all other content available on the Services (‘Content’)
• Material which you contribute to the Services including any upload, post, review, disclosure, ratings, comments, chat, in any forum, chatrooms, reviews, and any other interactive services associated with us (‘Contribution’)

1.    Who We Are

We are Solve My IT (‘we’, ‘us’, ‘our’) and are a business registered with the Australian Securities & Investments Commission, ABN 32590953840.

We operate the website https://www.solvemyit.com.au (the ‘Site’), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms’) (collectively, the ‘Services’).

You can contact us by email at support@solvemyit.com.au or by contact form located at www.solvemyit.com.au/contact-us. Our registered postal address for any correspondence is PO Box 100, Taylors Lakes, Victoria, 3038.

2.    Use of the Services

When you use the Services you warrant that you will comply with this policy and with all applicable laws and regulations.

You also acknowledge that you may not:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, or directory without written permission from us
• Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences
• Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein
• Engage in unauthorised framing of or linking to the Services
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive information such as user passwords
• Make improper use of our Services, including our support services or submit false reports of abuse or misconduct
• Engage in any automated use of the Services, such as using scripts to send comments or messages, or using any mining, robots, or similar data gathering and extraction tools
• Interfere with, disrupt, or create an undue burden on the Services or the networks or the Services connected
• Attempt to impersonate another user or person or use the username of another user
• Use any information obtained from the Services in order to harass, abuse, or harm another person
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services, except as expressly permitted by applicable law
• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you
• Delete the copyright or other proprietary rights notice from any Content
• Copy or adapt the Services software, including but not limited to Flash, PHP, HTML, JavaScript, or other code
• Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or Transmission mechanism, including without limitation, clear graphics interchange formats (‘gifs’), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as ‘spyware’ or ‘passive collection mechanisms’)
• Except as may be the result of the standard search engine or internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or using or launching any unauthorised script or other software
• Use the Services in a manner inconsistent with any applicable laws or regulations
• Sell or otherwise transfer your account and profile to another individual

If you subscribe to our Services and Web Hosting, you understand, acknowledge, and agree that you may not, except if expressly permitted:

• Engage in any use, including modification, copying, redistribution, publication, display, performance, or retransmission, of any portions of any Services, other than expressly permitted by this Policy, without prior written consent of Solve My IT, which consent Solve My IT may grant or refuse in its sole and absolute discretion
• Reconstruct or attempt to discover any source code or algorithms of the Services, or any portion thereof, by any means whatsoever
• Provide, or otherwise make available, the Services to a third party
• Intercept any data not intended for you
• Damage, reveal, or alter any user’s data, or any other hardware, software, or information relating to another person or entity
• Unauthorised reselling of any of our Services
• Using our Services to host a website that contains, stores, or encourages illegal, pirated, or otherwise copyrighted material and/or content that you do not have the legal right to do so

3.    Contributions

In this Policy, the term ‘Contribution’ means:

• Any data, information, software, text, code, music, scripts, sound, graphics, photos, videos, tags, messages, interactive features, or other materials that you post, share, upload, submit, or otherwise provide to us for upload and hosting on your website or through use of any of our Services
• Any other content, materials, or data you provide to Solve My IT or use with the Services

Some areas of the Services may allow users to upload, transmit, or post Contributions. We may but are under no obligation to review or moderate the Contributions made on the Services, and we expressly exclude our liability for any loss or damage resulting from any of our user’s breach of this Policy. Please report any Contribution that you believe breaches this Policy; however, we will determine, in our sole discretion, whether a Contribution is indeed in breach of this Policy.

You warrant that:

• You agree that you are fully responsible for the content stored in your account and stored and/or uploaded on your website that is hosted with us
• You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorise us, the Services to host, and other users of the Services to use your Contributions in any manner contemplated by the Services and this Policy
• All your Contributions comply with applicable laws and are original and true (if they represent your opinion or facts)
• The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying fo your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party
• You have the verifiable consent, release, and/or permission of each and every identifiable person in your Contributions to use the name or likeness of each and every such identifiable person to enable inclusion and use of your Contributions in any manner that contemplated by the Services and this Policy

You also agree that you will not post, transmit, or upload any (or any part of  a) Contribution that:

• Is in breach of applicable laws, regulation, court order, contractual obligation, this Policy, our Legal Terms, a legal duty, or that promotes or facilitates fraud or illegal activities
• Is false, inaccurate, or misleading
• Includes child sexual abuse material, or violates any applicable law concerning child pornography or other intended to protect minors
• Contains any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner
• Promotes violence, advocates the violent overthrow of any government, or incites, encourages, or threatens physical harm against another
• Is obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, contains sexually explicit material, or is otherwise objectionable (as determined by us)
• Is discriminatory based on race, sex, religion, nationality, disability, sexual orientation or age
• Bullies, intimidates, humiliates, or insults any person
• Promotes, facilitates, or assists anyone in promoting and facilitating acts of terrorism
• Infringes, or assists anyone in infringing, a third party’s intellectual property rights or publicity or privacy rights
• Is deceitful, misrepresents your identity or affiliation with any person and/or misleads anyone as to your relationship with us or implies that the Contribution was made by someone else than you
• Contains unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation that has been ‘paid for’ whether with monetary compensation or in kind
• Misrepresents your identity or who the Contribution is from

You may not use our Services to offer, present, sell, giveaway or otherwise make available to others any good or service involving;

• Items that promote, encourage, facilitate, or instruct others how to engage in illegal activity
• Controlled substances and/or other products that are regulated and/or prohibited by law such as narcotics, steroids, drugs, weapons and other items defined by law
• Specific knives, firearms, firearm accessories and ammunition that is regulated under applicable law
• Adult orientated sexually explicit content such as streaming media and pornography
• Stolen goods
• Products or services identified by government agencies to be highly likely to be fraudulent
• Any transaction or activity that requires pre-approval without having obtained said approval

4.    Reporting a Breach of this Policy

We may but are under no obligation to review or moderate the Contributions made on the Services and we expressly exclude our liability for any loss or damage from any of our users’ breach of this Policy.

If you consider that any Content or Contribution:

• Breach this Policy, please email us at support@solvemyit.com.au, or refer to the contact details at the bottom of this document to let us know which Content or Contribution is in breach of this Policy and why; or
• Infringe any third party intellectual property rights, please email us at support@solvemyit.com.au

We will reasonably determine whether a Content or Contribution breaches this Policy.

5.    Consequences of Breaching this Policy

The consequences of violating this Policy will vary depending on the severity of the breach and the user’s history on the Services, by way of example:

We may, in some cases, give you a warning and/or remove the infringing Contribution, however, if your breach is serious or if you continue to breach our Legal Terms and this Policy, we reserve the right to suspend or terminate your access to and use of our Services and, if applicable, disable your account. We may also notify law enforcement or issue legal proceedings against you where we believe that there is a genuine risk to an individual or a threat to public safety.

We also reserve the right to temporarily suspend your access to our Services and any websites hosted with us, at our discretion, should there be an ongoing investigation or allegation of any breaches of the Legal Terms outlined in this Policy for the duration of investigation until the matter is resolved.

We exclude our liability for all action we may take in response to any of your breaches of this Policy. Any accounts found to contain illegal content or otherwise breach the terms set out in this Policy may be, at our sole discretion, be subject to immediate termination.

You agree to indemnify Solve My IT against all costs, including legal costs, of defending any claim against us for any breach or misuse of copyright or intellectual property by yourself. It is your sole responsibility to resolve any dispute associated with your website that is hosted by us.

6.    Complaints and Removal of Legitimate Content

If you consider that some Content or Contribution have been mistakenly removed or blocked from the Services, please refer to the contact details at the bottom of this document and we will promptly review our decision to remove such Content or Contribution.

The Content or Contribution may stay ‘down’ and unavailable whilst we conduct the review process. You agree that Solve My IT are not responsible for any loss or damages whilst this process is underway.

7.    Disclaimer

Solve My IT is under no obligation to monitor users’ activities, and we disclaim any responsibility for any user’s misuse of the Services. Solve My IT has no responsibility for any user or other Content or Contribution created, maintained, stored, transmitted, or accessible on or through the Services, and is not obligated to monitor or exercise any editorial control over such material.

If Solve My IT becomes aware that any such Content or Contribution violates this Policy, Solve My IT may, in addition to removing such Content or Contribution and blocking your account, report such breach to the police or appropriate regulatory authority. Unless otherwise stated in this Policy, Solve My IT disclaims any obligation to any person who has not entered into an agreement with Solve My IT for the use of the Services.

8.    How can you contact us about this Policy?

If you have any further questions or comments or wish to report any problematic Content or Contribution, you may contact us by:

Email: support@solvemyit.com.au

Online contact form: https://www.solvemyit.com.au/contact-us

Post:     Solve My IT
PO Box 100
Taylors Lakes
VIC, 3038